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FAQs

Let us know how we can help

We’re here. How can we help? Contact us any time with any questions about us or your orders.

How do I become a patient?

We can connect you with a doctor near your location to receive a recommendation for your Medical Marijuana Card. Follow this link to be connected to your closest doctor.

Why can’t I upload my AZ MMJ ID/Arizona ID Card to my profile?

If you are having difficulty uploading your AZ Medical Marijuana ID Card or Arizona ID card to your profile, it is possible that your image file size is too large, or is the wrong file type. - Please make sure that your picture is a JPEG or PNG file, and not a PDF. - Please make sure that your picture is not too large - 5MB or under.

What does a person gotta do to purchase medical marijuana as a caregiver on behalf of patients?

If you are a Caregiver, you can buy on behalf of your patients in a few easy steps. Create a Caregiver account and upload your Caregiver Card ID number and AZ State ID to be verified by our team. You will then be able to add a patient by entering their information. Your added patient will then receive a link via e-mail to accept you as their caregiver. Your patient(s) will need to create an account and complete the patient verification process. Once your patient is successfully verified, they will be added to your account as a patient.

How do I add another patient as a caregiver?

Caregivers can add more patients at any time by following the same steps for their new patients. Each time, your new patient must accept your claim and complete the patient verification process.

Why wasn’t my order confirmed?

We want to do everything possible to deliver our top quality products to you. On some occasions, we are unable to confirm an order after you have submitted it. Here is a list of the top reasons we see for submitted orders we are unable to confirm: 1) You’ve exceeded your rolling 14-day 2.5 OZ limit: once you submit your order, we verify that you have not exceeded your allotment. If your order caused you to exceed your allotment, we cannot confirm your order and you will have to remove some items and re-submit your order. 2) Your AZ Medical Marijuana Card was expired: on rare occasions, we are unable to confirm an order because a patient’s card is expired when they place their order. Be sure to check that your Arizona MMJ card is valid when you place your order. 3) We ran out of inventory in one of the items you ordered: on rare occasions, we may run out of an item in your order after it was submitted. Unfortunately, we will not be able to confirm your order. You can replace the out of stock item and re-submit your order for approval! We are here to help! If you are unable to receive confirmation on your order and need more information, please reach out to our support team at support@sundaygoods.com.

Why wasn't my order delivered?

While you can always expect a convenient and fast delivery when you shop on Sunday Goods, sometimes issues do arise that may hinder your driver's ability to complete your request. Here is a list of possible reasons your order may have been cancelled after it was out for delivery and some recommendations to keep your deliveries running smooth: 1) Your driver could not reach you with the phone number you have on your account. Make sure that your phone number is up to date and that you always have your phone nearby when requesting a delivery. 2) Your driver was unable to locate you at selected location. Always be at your delivery location before requesting an order as you may be surprised at how fast we can deliver. 3) The delivery location you requested was different than the location you were at. Always double check that the location you entered is correct before requesting a delivery. If you aren’t there, we cannot complete the delivery. 4) Road/car conditions have hindered your driver’s ability to complete your request. There may be times when things are out of everyone’s control. The best thing to do here is to wait briefly, and reorder when you can. In any situation, after verifying that all your information is current feel free to place another order or reach out to our Support Team at support@sundaygoods.com.

What do I need when my delivery arrives?

Our drivers will need to verify that you have your AZ Medical Marijuana Card, your state ID or passport, and cash for your order. Unfortunately, we cannot complete the delivery unless you are at the delivery location in-person, and have all of these items items. Our drivers don’t carry in excess of $25 in cash on them. Please try to have exact change. Thanks!

Can I place an order in advance?

Currently Sunday Goods does not offer orders made in advance, as all orders are placed on demand and drivers are dispatched once we receive and confirm an order. Generally, you can expect delivery in about an hour from when you place an order.

I have a promo code. Where can I use it?

At the checkout screen, you will have an opportunity to enter your promo code prior to confirming your order. When you enter a promo code at checkout, your order total will update to reflect the promo code. Be sure to hit submit at the checkout screen to apply the promo to your order.

Do you accept credit or debit cards?

At this time, we only accept cash. But we are working to add more forms of payment in the future so keep checking back!

Do you accept tips?

Our drivers work hard to deliver top quality service, products and education. If they do a great job, tips are appreciated (but never required)!

Do you have to be verified to place an order? How long does that take?

To place an order, you must first be a verified patient. The verification process is quick as our team works fast to get your information confirmed. Simply follow the steps to upload your patient information and we will notify you with an e-mail once your patient information has been verified.

Can I cancel my order?

Yes you are able to cancel an active order by contacting support@sundaygoods.com, and requesting cancellation. Please provide your order number in your cancellation e-mail request. We will try our best to accommodate all cancellation requests. The sooner you let us know, the better! If we are unable to cancel an order for any reason, we will alert you via e-mail!

Current Delivery Zip Codes

We are currently operating in select zip codes and we are looking to expand to other zip codes in the near future

Will you deliver to any address?

We will deliver to any address (a restaurant, a bar, a shopping center, your house, whatever!) as long as your address is within one of the serviceable zip codes and you are there in person to verify your AZ MMJ Card and have your AZ state ID. We can’t deliver to any schools or near children, however.

Can I get delivery outside of Arizona?

Sunday Goods only operates within the state of Arizona currently, but keep an eye out for updates on our delivery range and possible expansions.

How can I track my delivery?

Once your delivery driver leaves to deliver products to you, you will receive an e-mail (or a text message if you opt into it) with a link that will allow you to track the progress of your delivery on a map, and see your order’s ETA. All the information you need to receive your order in the smoothest way possible will be available to you, including the driver’s location and vehicle info!

Daily Delivery hours

Monday-Friday 9-6:30pm
Sunday 11-4pm

Can I schedule my delivery?

Sunday Goods allows you to select the delivery day and time window that works best for you! Add your top-quality products to your cart and proceed to checkout. Select the day and delivery window that works best for you at checkout and Sunday Goods will deliver to you at that time.

My desired delivery time is not available. What’s up with that?

In order to fulfill our delivery promise, we set a limit on the number of orders we can accept in each delivery window on a first come first serve basis. We want to ensure that we can deliver to our customers at the time they select so once our delivery window order slots are full, that delivery window becomes unavailable. We also want to ensure that our delivery drivers leave on time so delivery windows will become unavailable 1.5 hours prior to the start of the delivery window.

If I select a delivery date in the future, what daily promotion do I get?

Sunday Goods will honor the daily deal on the day that you place your order, even if you select a day in the future for delivery.

I need to modify my scheduled delivery! What do I do?

Simply look for your order confirmation e-mail from hello@sundaygoods.com and click the “Modify Delivery Time” link in the e-mail to update your desired delivery day and time. Please note, customers can only change their scheduled delivery 2 hours prior to the start of their delivery window.

Are there any returns, exchanges or refunds?

At Sunday Goods, we want you to feel good. If you are dissatisfied with your order for any reason, e-mail us at support@sundaygoods.com and we will make it right!

How much medical marijuana can I order?

According to the state, you can buy and possess up to 2.5oz every rolling 2-week/14-day period. So, if you buy 2.5oz on day 1, you won’t be able to buy another 2.5 oz until day 15.

Do you accept health insurance?

We do not accept health insurance.

How can I delete my account?

If you have any questions or concerns about your account, our team is here to resolve any issues you may have at support@sundaygoods.com. We would hate to see you go, but if you want to delete your account, our team can ensure your information is removed from our system. Note that your information will always be secure and never shared with any third party or government agencies.

Where can I find promo codes?

Check your inbox, our Instagram and Facebook accounts, and www.sundaygoods.com for information on upcoming promotions!

How can I reset my password?

If you need to reset your password, click the Forgot your Password link on the login page

What are the hours you will deliver?

We accept orders from 9am - 6:30pm Monday-Saturday, and Sunday 11am-4pm. Orders placed after close will be delivered the next day.

What forms of ID are acceptable to verify my identity?

In addition to your AZ Medical Marijuana Card ID, we require you to upload an ID to verify your identity. This can be an Arizona State Driver’s License, an Arizona State ID, or your Passport. We will verify your identity with any of these forms of ID, but please ensure the photo is clear and that we can see all the information on the document.

What is the Sunday Goods Loyalty program?

The Sunday Goods Loyalty program is a rewards program for our customers at Sunday Goods. The more you spend, the more loyalty rewards you earn. Use points to achieve your tier status and enjoy exclusive rewards, specials, and products at each tier.

How can I join?

You are automatically enrolled and immediately start earning points on your first purchase.

What are the rewards and benefits at each status tier?

Sunday
Goods
Loyalty Program
Silver
300
Points
Gold
1000
Points
Platinum
4000
Points

ENROLLMENT GIFT

Thanks for being a loyal member. Get a 1G pre-roll or flower!

QUARTERLY GIFT

Check your e-mail for a gift from Sunday Goods every 3-months

LIVE DELIVERY TRACKING

Get accurate ETA's and track your deliveries

15% OFF 5TH ORDER

Super simple: every 5th order is an extra 15% off

MONTHLY GIFT

Check your e-mail for a gift from Sunday Goods every month

EXCLUSIVE STATUS SPECIALS

Specials and Deals just for Gold & Platinum members

EXCLUSIVE RAFFLES OF FREE PRODUCT

You're entered to win exclusive products from Sunday Goods

FREE SUNDAY GOODS ACCESSORY

Pick any of our branded accessories as a gift

LIVE VIDEO CHAT WITH OUR HEAD GROWERS

Get an invite to a Facebook Live Q&A with the team

SEMI-ANNUAL DIVIDEND

Get 5% back in store credits on January 1st and July 1st

PLATINUM CODE FOR 5% OFF EVERY ORDER!

PRE-ORDER OUR NEWEST STRAINS

Pre-Order our newest strains before they launch on the site

ACCESS TO SUNDAY GOODS BLACK ASSORTMENT

Exclusive access to our purest, small batch, rare products

ACCESS TO SUNDAY GOODS EXCURSIONS

Whether it's star gazing, outdoor yoga or guided hikes, you get first access

ACCESS TO EXCLUSIVE SUNDAY GOODS EVENT SERIES

Join Sunday Goods at Concerts, Wellness Events, Parties & more

FREE MMJ CARD RENEWAL

It’s simple: we reimburse you for your MMJ Card Renewal

How do I know if I qualify for the next tier level?

You will see your running total in your account summary section. Check out your tier status and account summary here

How are my points calculated?

Your points are calculated based on the amount of each of your orders. Each dollar you spend at our shop equals one loyalty reward point.

I see a tier status in my account today. How was this assigned to my account?

Your 2018 current tier status reflects the points you earned in 2017, prorated for the full year. We went ahead and assigned the tier you achieved last year to your account. Check your email for your 2018 status email for more information and see your current tier status here.

Can I redeem my points towards my next order?

Your points can not be used as credits towards your orders today. Accumulate points to achieve your tier status for the upcoming year and unlock gifts, specials, products and events!

What do the top point earners receive?

At the end of each year, our top 5 point earners will become Elite VIP's. Elite VIP's enjoy all the perks of our Platinum members, and some extra special experiences. We will post the top points totals on the site in December so you can see where you stack up. Our Elite VIP's enjoy:

  • Free products to test
  • Free MMJ Card renewal
  • Elite member only access to special reserve strains
  • White glove customer service including an exclusive call-in number
  • VIP access to Sunday Goods events
  • And best of all: an Elite VIP trip to visit to tour our farm and meet our grow team!

Refer up to 5 Friends

Earn free flower by giving free flower! Invite your friends to feel good with Sunday Goods by entering their information here. New MMJ customers that you refer will receive an e-mail inviting them to sign up and claim their free eighth. For every one of your friends that signs up and orders their free eighth from Sunday Goods, you earn a free eighth for yourself! We will notify you every time you earn an eighth via e-mail. See all the eighths you’ve earned on your account page. Use the unique codes in your account page at check out (only one code can be used per order). Be sure to use up your eighths by ordering with Sunday Goods as you earn them, as the codes have a 3-month expiration from the day you earn them! Spread good vibes and earn free flower at the same time!

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